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Refund Policy
Effective date: [EFFECTIVE DATE — TO FILL]
This policy applies to paid subscriptions to Mos Terminal, provided by [LEGAL ENTITY NAME — TO FILL].
1. All payments are final
Mos Terminal is a digital service that starts immediately: your access begins as soon as your payment goes through. For this reason, all payments are non-refundable. We do not give refunds or credits for:
- the unused part of a billing period after you cancel;
- time or features you did not use;
- downtime, maintenance or interruptions of the Service, the exchange or third-party services;
- trading losses, market movements or the behaviour of protection features (see the Risk Disclosure);
- suspension or termination of your access because you breached the Terms of Use.
2. Cancelling your subscription
- Subscriptions are billed in advance for each billing period (for example monthly) and renew automatically.
- You can cancel at any time from your account or by emailing [email protected]. Cancellation stops the next renewal; you keep access until the end of the period you have already paid for.
- Cancel before your renewal date to avoid the next charge. A renewal that has already been charged is not refunded.
3. Right of withdrawal
When you subscribe, you ask us to start the Service immediately and you acknowledge that, where the law allows it, you lose any statutory right of withdrawal (for example the 14-day right of consumers in the EU, the UK or Turkey) once the Service has started.
4. Billing errors
If you are charged twice for the same period, or charged more than the price shown at checkout because of a billing error, contact us within 30 days and we will return the amount charged in error.
5. Your statutory rights
Nothing in this policy limits rights that you have under mandatory consumer law and that cannot be excluded by contract. Apart from these rights and section 4, we do not return payments.
6. Chargebacks
Please contact us before disputing a charge with your bank — most issues can be solved quickly. Accounts with an open chargeback may be suspended until it is resolved.